Privacy Policy

1. Information we collect

Information you provide. We collect the contact and project information you choose to give us, such as your name, email address, phone number, city or service location, boat or vehicle details, equipment information, installation goals, preferred timing, messages, and optional photos or files. If you become a customer, related estimates, appointments, invoices, payments, and service records may also be maintained in our business systems.

Please do not submit payment-card details, passwords, access codes, government identification, or other sensitive information through the project inquiry form. Only upload photos or documents you are authorized to share, and take photos from a safe, accessible position.

Technical information. Our hosting and service providers may process IP addresses, browser and device information, visit times, referring pages, and similar logs to deliver, secure, troubleshoot, and understand use of the website. We do not treat an IP address or other device identifier as necessarily anonymous.

2. How we use information

• Respond to inquiries and understand your boat, vehicle, equipment, and project goals.
• Review compatibility, prepare estimates, coordinate service locations and appointments, and provide customer support.
• Maintain customer, installation, diagnostic, warranty, invoicing, and business records.
• Send requested project updates and other service-related communications through appropriate channels.
• Protect our systems, resolve disputes, prevent misuse, and meet applicable business or legal obligations.

Submitting a project inquiry does not enroll you in promotional text messages. Any optional marketing program requires its own applicable consent and opt-out process.

3. Photos, video, and service documentation

We may collect customer-supplied photos and create service documentation relating to boats, UTVs, vans, RVs, overland vehicles, electrical systems, equipment labels, installation work, test results, and completed projects. This information may help us assess scope, prepare estimates, document condition and work performed, support warranties, communicate with you, and improve service procedures.

Uploading project photos is optional. Permission to use information for your inquiry or service record is separate from permission to publish it for advertising, education, or social media. We will obtain separate permission before using identifiable customer media publicly. You may decline public use without declining necessary service documentation.

Before any authorized public use, we take reasonable steps to omit or obscure unnecessary identifying details, including contact details, license plates, access codes, payment information, and registration or identification documents. Let us know if you want to withdraw permission for future public use. Copies already distributed by third parties may not be fully recoverable. Records needed for warranties, invoices, disputes, insurance, or legal obligations may still be retained.

4. Service providers and information sharing

We use providers that help operate the website, store records and files, manage the CRM and calendar, deliver email or text messages, support service work, and process payments where applicable. These providers may receive information needed to perform those functions for us. Power Systems and RV Tech staff with an appropriate business role may use the shared systems to handle your request.

We do not sell customer personal information to advertisers. We do not provide mobile numbers or text-message consent to third parties or affiliates for their own marketing or promotional use. Messaging consent records may be processed by the providers needed to deliver and support our text-messaging service.

We may disclose information when required by law, to protect rights or safety, to address fraud or disputes, or in connection with a business transfer subject to appropriate protections. We may also use information that has been aggregated or de-identified so it does not reasonably identify a customer.

5. Cookies and external links

The website and embedded forms may use cookies or similar technologies for essential functions, preferences, security, and reliable operation. If optional analytics or advertising tools are introduced, their use and any available consent choices should be disclosed when applicable. You can manage cookies through your browser; disabling necessary cookies may affect website or form functions.

Links and embedded resources may connect to third-party services with their own privacy practices. Their policies govern their independent services.

6. Text messaging terms

Program: On the Road Power Systems project and service communications. If you separately opt in, messages may include inquiry follow-up, estimate or project updates, appointment confirmations and reminders, and customer-support replies. Message frequency varies with your inquiry or service activity.

Consent to receive texts is optional and is not a condition of purchase or service. Supplying a phone number alone does not provide consent to automated promotional texts. Optional marketing messages require separate consent.

Message and data rates may apply. Reply STOP to opt out of text messages. A confirmation of your opt-out may be sent; after that, messaging stops unless you opt in again. Reply HELP for assistance, or contact us using the shared support channels below. Carriers are not responsible for delayed or undelivered messages. Questions about your mobile plan should be directed to your carrier.

To rejoin, use the applicable opt-in process again. Unsubscribing from texts does not prevent necessary non-text service, billing, or legal communications through other appropriate channels. Your messaging choices and consent records are handled as described in section 4.

7. Security and retention

We use reasonable administrative and technical measures to protect customer information. No website, transmission, or storage system is completely secure. We retain information for as long as reasonably needed to handle inquiries, provide services, keep business and warranty records, resolve disputes, and meet applicable obligations.

8. Access, corrections, and communication choices

You may contact us to request access to, correction of, or deletion of your information, or to ask about our privacy practices. We may verify your identity before acting. Some records may need to be retained for business, warranty, dispute, or legal purposes. We will respond within the time required by applicable law.

You may opt out of promotional email using its unsubscribe instructions or by contacting us. For texts, use STOP as described above. Please identify whether your request relates to Power Systems, RV Tech, or both, so we can apply it accurately in our shared systems. A STOP request on a shared messaging number may affect messages associated with that number.

9. Children and policy updates

Our services and website are not directed to children under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has submitted information so we can review and address it.

We may update this policy as our website and services change. The date above identifies the latest revision. Where required, we will provide additional notice of material changes.

10. Contact us

For Power Systems privacy questions, use our contact details below and identify your message as a Power Systems privacy request.

[email protected]
435-236-3799